The Consumer Rights Act came into force on 1 October 2015 which meant from that date new consumer rights became law covering:
Most of these changes were important updates to existing laws. But two new areas of law were also introduced.
The Consumer Rights Act 2015 stands alongside Regulations to create a greatly simplified body of consumer law. Taken together, they set out the basic rules which govern how consumers buy and businesses sell to them in the UK.
Quality Management
Customer Satisfaction
Documented Policies and Procedures
Control of Non-conforming Product or Service
Monitoring and Measuring
(1) The amendment, repeal or revocation of any provision by this Act has the same extent as the provision concerned.(2)Section 27 extends only to Scotland.(3)Chapter 3 of this Part extends only to England and Wales.(4)Subject to that, this Act extends to England and Wales, Scotland and Northern Ireland
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