Adhering to international standards is not just a benchmark but a necessity for success and sustainability. Among these, ISO 9001 stands out as a pivotal framework for quality management systems, driving organisations towards excellence.
Clause 5.3 of ISO 9001:2015 requires top management to ensure that roles and responsibilities and authorities for your Quality Management System (QMS) are assigned, communicated, and understood, but what exactly are these roles and responsibilities? And what’s the most effective way to define these for your organisation?
ISO 9001:2015 requires top management to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, but what exactly are these legal requirements? And what’s the most effective way to define these for your Quality Management System (QMS)?